Privacy Policy

Cleaner Wimbledon Privacy Policy

This Privacy Policy explains how Cleaner Wimbledon collects, uses, stores and protects personal data relating to our customers within the Cleaner Wimbledon service area. We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaner Wimbledon customers and prospective customers in our service area, as well as visitors who interact with us to enquire about our services.

Who We Are

Cleaner Wimbledon is a domestic and commercial cleaning service provider operating in the local Wimbledon area. For the purposes of data protection law, Cleaner Wimbledon is the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identity and contact details: name, address, service address, billing address, and any other contact details you choose to provide.

Communication data: details included in your messages, enquiries and feedback, as well as notes of conversations relevant to providing our services.

Service details: information about the cleaning services you request or receive, property details needed to plan the work, access instructions that you provide to us, and records of appointments.

Payment and transaction information: records of payments made and received, invoices raised, and related accounting records. We do not store full payment card details; where card payments are used, they are processed by third party payment providers.

Usage and technical data: limited information about how you contact us or use our online presence, such as basic device and browser information. We only collect what is necessary for security, performance and service improvement.

Marketing preferences: information about whether and how you wish to receive marketing communications from us.

How We Collect Personal Data

We collect personal data in various ways, including:

When you contact us directly by phone, online form, or other communication methods to request a quote, make a booking or ask a question.

When you engage us to provide cleaning or related services and during the course of providing those services.

When you respond to our marketing or provide feedback, testimonials or reviews.

From third party service providers who support our business, for example payment providers and booking platforms, where this is necessary for us to deliver our services to you.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: to take steps at your request before entering into a contract, and to perform our contract with you. This covers activities such as responding to enquiries, providing quotes, completing bookings and delivering cleaning services.

Legal obligation: to comply with legal and regulatory duties, such as maintaining appropriate business, tax and accounting records.

Legitimate interests: to pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing our customer relationships, improving our services, safeguarding our staff, and protecting our business from fraud or misuse.

Consent: where we rely on your consent, for example for certain types of direct marketing. You are free to withdraw consent at any time, and this will not affect the lawfulness of processing carried out before your withdrawal.

How We Use Your Personal Data

We use personal data for the following purposes:

To provide, manage and deliver cleaning and associated services you request from us.

To arrange and manage bookings, communicate about changes or updates, and handle customer support.

To process payments, issue invoices, and maintain accurate financial and service records.

To respond to enquiries, complaints and feedback, and to manage our relationship with you.

To improve our services, operations and customer experience, including through service planning and staff training.

To send service-related communications that are necessary to perform our contract with you.

To send marketing communications about Cleaner Wimbledon services where we have your consent or a lawful legitimate interest to do so and you have not opted out.

To meet our legal, regulatory and compliance obligations, including those relating to tax and accounting.

Sharing Your Personal Data

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and must keep it secure. Typical categories of processors include:

Payment processing providers that securely handle transactions and related verifications.

Customer management and booking systems used to manage appointments, schedules and communication.

IT, hosting and software service providers that support our business systems and data storage.

Professional advisers such as accountants or legal advisers, where necessary for our business and compliance.

We may also share data with regulators, law enforcement bodies and public authorities where required by law or to protect our legal rights or the safety of customers and staff.

We do not sell your personal data and we do not allow our processors to use your data for their own unrelated marketing purposes.

International Data Transfers

Where any of our service providers or their systems are located outside the United Kingdom, and personal data is transferred internationally, we take steps to ensure that your data is protected in line with applicable data protection laws. This may include using standard contractual clauses or ensuring that transfers are made to countries that have been formally recognised as providing an adequate level of protection.

Data Retention

We keep personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, including for the purpose of satisfying any legal, regulatory, tax, accounting or reporting requirements.

In general, we retain customer and service records for a period aligned with applicable legal limitation periods, to allow us to respond to any queries, complaints or legal claims. Where data is no longer needed for the purposes for which it was collected and we no longer have a lawful basis to retain it, we will securely delete or anonymise it.

Your Data Protection Rights

As a customer or prospective customer within the Cleaner Wimbledon area, you have a number of rights under data protection law in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access: you have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how it is used.

Right to rectification: you have the right to ask us to correct inaccurate personal data and to complete incomplete data that we hold about you.

Right to erasure: in certain circumstances, you can ask us to delete your personal data. This right is not absolute and may not apply where we need to retain data for legal obligations or in connection with legal claims.

Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, for example if you contest the accuracy of the data or object to our processing.

Right to data portability: in some cases, you may request that we provide your personal data in a structured, commonly used and machine readable format and that we transmit it to another controller where technically feasible.

Right to object: you have the right to object to processing based on our legitimate interests and to direct marketing at any time. If you object to direct marketing, we will stop sending you such communications.

Rights related to consent: where processing is based on your consent, you have the right to withdraw that consent at any time.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training and secure systems. While we take reasonable steps to protect your personal data, no system can be completely secure and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will be effective from the date the updated version is made available. We encourage you to review this Policy periodically to stay informed about how we protect your information.